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ABOUT THE BUSINESS
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ABOUT THE MANUAL
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RUNNING A CAFÉ – THE BASICS
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HOW TO GIVE GREAT SERVICE
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OUR STANDARDS
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HOW TO BE AN ADVOCATE FOR THE BRAND
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HOW TO HAVE A GREAT ATTITUDE
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GOING THE EXTRA MILE
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COMMUNICATION SKILLS
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BE YOUR OWN BIGGEST FAN
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USING POSITIVE LANGUAGE
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HOW TO HANDLE COMPLAINTS
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MUSIC
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HANDLING REQUESTS FOR DRINKS OR PRODUCTS WE DON’T SELL
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HOW TO HANDLE CUPS
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PERSONALISATION
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OTHER BENEFITS OF GREAT CUSTOMER SERVICE
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SELLING
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THE BENEFITS OF SUGGESTIVE SELLING
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DRESS CODE
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DISCIPLINARY PROCEDURE
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PROCEDURE FOR DISMISSAL
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TERMINATION OF EMPLOYMENT
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STORE, VEHICLES & EQUIPMENT
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DAMAGE TO MACHINERY OR PROPERTY
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STAFF ACCIDENTS
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CCTV CAMERAS
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YOUR AVAILABILITY
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ASKING FOR TIME OFF
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CALLING IN SICK
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NO CALL /NO SHOW
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COMMUNICATIONS
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MOBILE PHONES
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WEEKEND AVAILABILITY
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BREAKS
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EMPLOYEE DISCOUNTS
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PAY
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PEOPLE ASKING TO WORK AT THE BUSINESS
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PEOPLE ASKING FOR COMMUNITY SUPPORT
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INCIDENTS
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INCIDENT REPORT FORM
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DRINK RECEIPES
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OPENING CHECKLIST
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CLOSING CHECKLIST
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COFFEE BAR DAILY CHECKLIST

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